Technical Account Manager
Overview:
FinteqHub continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional to manage integrations with our clients and handle second line support issues.
Key responsibilities:
- L2 Support: Diagnose, investigate, and resolve technical issues and requests for B2B merchants.
- Client Integrations: Lead API integration processes, present product capabilities, and provide full-cycle support during onboarding.
- Product Setup: Help merchants setup and adjust our solutions to their specific needs.
- Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams.
- Issues Coordination: Manage task lifecycles within team scope, prioritize objectives, and ensure timely, high-quality deliveries.
Requirements:
- Presentation skills – confident leading calls, demonstrations, and presentations.
- Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc.
- Proficient with Postman (or similar) and browser devtools.
- English Proficiency – Upper Intermediate or higher.
- Russian Proficiency – Native-level.
Nice to have:
- Hands-on experience with payment systems/providers.
- Prior experience in technical support or a similar role.
- Programming experience with any language.
- General understanding of payments ecosystem, merchant needs, gateways, acquirers and card schemes.
- Familiarity with ELK stack or similar logging/monitoring tools.
- Ability to work effectively across departments.
- Proactive mindset with a commitment to delivering results.
Our benefits:
- Flexible Work Options
Enjoy the freedom to choose your ideal work setting – whether it’s remote work with flexible hours or joining our vibrant offices in Poland, Georgia, Malta or Cyprus. Work where you feel most productive and inspired. - Health & Well-being Support
We prioritize your well-being. Our benefits include private health insurance, access to sports activities, and a comprehensive mental health support program to help you stay balanced and energized. - Professional Growth & Community
Join a team of experienced professionals and become part of a community of top specialists. We support your growth through free online English lessons, internal and external training, workshops, and opportunities to attend professional conferences. Here, you can develop, realize your potential, and contribute to the creation of a high-quality product that brings real value to users and businesses. - Generous Leave Benefits
Enjoy fully paid vacations, one additional personal day off, and four sick days per year – because your well-being matters. - Attractive Referral Program
Work alongside the best! Recommend skilled professionals you’d love to collaborate with and receive generous bonuses for every successful referral.