L2 Support Engineer
FinteqHub is seeking an experienced L2 Support Engineer to help ensure the product aligns with business goals and client expectations through strong technical expertise, proactive troubleshooting, and close cross-team collaboration.
In this role, you will safeguard product quality and reliability by investigating and resolving technical issues, supporting product improvements, and delivering client-specific technical guidance.
Key responsibilities:
- Tech support: Second line investigation of issues, testing, reproducing, searching documentation and describing technical tasks for development
- Product Customisation: Help merchants tailor our solutions to their specific needs, setup required routings strategies, gather analytics, provide experienced advices
- Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams
- Project Coordination: Manage task lifecycles, prioritise objectives, and ensure timely, high-quality deliveries
Required Experience:
- English Proficiency – Upper Intermediate or higher
- Presentation skills – Confident leading calls, demonstrations, and presentations
- Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc
- Proficient with Postman including scripts, tests, and so on (or analogs)
- Advanced usage of AI tools. • Proactive mindset with a commitment to delivering results
Nice to have:
- Hands-on experience with payment systems providers (cascading, 3DS, etc)
- Prior experience in technical support
- Coding knowledge – ability to build a simple HTTP client (any language), create an API signature script
- Familiarity with ELK stack or similar logging/monitoring tools
Our benefits:
Attractive Referral Program
Work alongside the best! Recommend skilled professionals you’d love to collaborate with and receive generous bonuses for every successful referral.
Flexible Work Options
Enjoy the freedom to choose your ideal work setting – whether it’s remote work with flexible hours or joining our vibrant offices in Poland, Georgia, Malta or Cyprus. Work where you feel most productive and inspired.
Health & Well-being Support
We prioritize your well-being. Our benefits include private health insurance, access to sports activities, and a comprehensive mental health support program to help you stay balanced and energized.
Professional Growth & Community
Join a team of experienced professionals and become part of a community of top specialists. We support your growth through free online English lessons, internal and external training, workshops, and opportunities to attend professional conferences. Here, you can develop, realize your potential, and contribute to the creation of a high-quality product that brings real value to users and businesses.
Generous Leave Benefits
Enjoy fully paid vacations, one additional personal day off, and four sick days per year – because your well-being matters.