Business Account Manager
The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations.
You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.
Responsibilities
- Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
- Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
- Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
- Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
- Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
- Collaborate with internal teams to resolve client needs and improve the overall service.
- Track trends and changes in the payment industry and use this knowledge to advise clients.
- Maintain client documentation and reporting, and track account status and action items.
Requirements
- 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
- Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
- Strong communication and presentation skills; ability to work with multiple stakeholders.
- Analytical mindset and experience working with payment statistics and performance metrics.
- Ability to manage multiple clients in a fast-paced environment.
- Proactive, results-driven, with a high standard of customer service.
- English language C1-C2.
Nice to have
- Experience with international clients and cross-border payments.
- Experience with CRM systems and analytics tools.
- Additional foreign languages.
Our benefits:
- Flexible Work Options
Enjoy the freedom to choose your ideal work setting – whether it’s remote work with flexible hours or joining our vibrant offices in Poland, Georgia, Malta or Cyprus. Work where you feel most productive and inspired. - Health & Well-being Support
We prioritize your well-being. Our benefits include private health insurance, access to sports activities, and a comprehensive mental health support program to help you stay balanced and energized. - Professional Growth & Community
Join a team of experienced professionals and become part of a community of top specialists. We support your growth through free online English lessons, internal and external training, workshops, and opportunities to attend professional conferences. Here, you can develop, realize your potential, and contribute to the creation of a high-quality product that brings real value to users and businesses. - Generous Leave Benefits
Enjoy fully paid vacations, one additional personal day off, and four sick days per year – because your well-being matters. - Attractive Referral Program
Work alongside the best! Recommend skilled professionals you’d love to collaborate with and receive generous bonuses for every successful referral.