Technical Account Manager
Overview:
FinteqHub continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional to manage integrations with our clients and handle second line support issues.
Key responsibilities:
- L2 Support: Diagnose, investigate, and resolve technical issues and requests for B2B merchants.
- Client Integrations: Lead API integration processes, present product capabilities, and provide full-cycle support during onboarding.
- Product Setup: Help merchants setup and adjust our solutions to their specific needs.
- Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams.
- Issues Coordination: Manage task lifecycles within team scope, prioritize objectives, and ensure timely, high-quality deliveries.
Requirements:
- Presentation skills – confident leading calls, demonstrations, and presentations.
- Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc.
- Proficient with Postman (or similar) and browser devtools.
- English Proficiency – Upper Intermediate or higher.
- Russian Proficiency – Native-level.
Nice to have:
- Hands-on experience with payment systems/providers.
- Prior experience in technical support or a similar role.
- Programming experience with any language.
- General understanding of payments ecosystem, merchant needs, gateways, acquirers and card schemes.
- Familiarity with ELK stack or similar logging/monitoring tools.
- Ability to work effectively across departments.
- Proactive mindset with a commitment to delivering results.
